Is Twitter refusing to work properly for you? It might be an easy fix.

by Kim Roper on December 19, 2011

Mirkku Twitter If you are a Twitter user, then either  you’ve been given the #NewNewTwitter treatment or you’re wondering why it’s taking so long to get it. The rollout seems to be taking forever.

In the meantime, several users have reported that Twitter has become obstinate. Valid pages and accounts suddenly don’t appear to exist, even after typing in a direct Twitter URL. Forget checking your mentions (the tab with the @ thing) or follower/following lists; they just hang.

It’s probably not your account at fault. Chances are, you can access things just fine through a management tool like Tweetdeck. In fact, power users might not even notice a problem in dealing with Twitter through its own interface, simply because they rarely use anything but management tools.

If any of this sounds familiar, try this simple solution:  Clear your browser’s cache.

This solution is so basic and so often used, yet it has eluded experienced web surfers on this point.  It’s completely understandable:  The characteristics of the problem scream that it’s a server or account glitch, and it’s happening at the same time as a major rollout.  Clearing the cache looks like it’s too simple a solution and applied in the wrong place.

But it seems to work.

“Great Googly Moogly, Kim!  That’s wonderful!  But how do I clear my cache?” Good question.  In fact, it’s so good that wikiHow has a page for it:   http://www.wikihow.com/Clear-Your-Browser’s-Cache .  Not only do I not have to reinvent the wheel, I don’t have to guess at the flavour of browser you’re using.   (If you’ve never used wikiHow, feel free to wander around that site for a while.  It’s amazing what people will explain when they have a place to do so.)

Happy tweeting!
Kim

 

* The bird illustration is by Mirkku via Smashing Magazine.

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